Cancellation and Refund Policy
Our Refund/Cancellation Policy is designed to provide you with clear guidelines on canceling your order. Please review the following information carefully.
Cancellation:
- You have the option to cancel your order before it is dispatched, typically within 3 days of your purchase.
- To initiate a cancellation, please contact our customer service team at support@rankajewellersonline.com. We will provide you with detailed instructions on how to proceed.
- If your order has already been shipped, please proceed to the Returns section for further assistance.
Discoloration of Jewellery:
Please note that discoloration of jewellery may occur due to various factors such as reaction with Mercury, Rose Water, Perfumes, Flowers, Acid, Spillage, Exposure of solder, etc.
Plating Guarantee:
We do not provide any guarantee for plating on our products.
Refund Process:
- If the returned product passes our quality check, we will credit the refund amount to the account from which you made the payment.
- Please allow up to 10 days from the receipt of the product for the refund to be processed.
Documentation for Exchanges:
For all exchanges within 14 days of purchase, the returned product should be accompanied by the Original Product Certificate and Original Invoice.
Fraudulent Transactions and Order Cancellation:
- We reserve the right to cancel orders suspected of fraudulent transactions or those that violate our terms and conditions.
- We maintain a negative list of fraudulent transactions and customers, and we may deny access or cancel orders placed by such individuals.
