Return Policy

Our Refund/Cancellation Policy is designed to provide you with clear guidelines on canceling your order. Please review the following information carefully.

Returns:

  • If your order has been shipped and you wish to return the product, you have up to 14 days from the date of delivery to do so.
  • We offer a full refund for returned items meeting our return policy criteria.
  • To initiate a return, please contact our customer service team using the aforementioned contact details. We will provide you with detailed instructions on how to return the product.
  • Additionally, we offer a complimentary pick-up service from your location at a time convenient for you.
  • Upon receiving your returned item, our Quality Assurance department will carefully review it to ensure it meets our standards and return policy.

Refund:

  • We process and issue refunds to the customer’s account within 5 to 10 business days after the return is completed.

Discoloration of Jewellery:

  • Please note that discoloration of jewellery may occur due to various factors such as reaction with Mercury, Rose Water, Perfumes, Flowers, Acid, Spillage, Exposure of solder, etc.

Plating Guarantee:

  • We do not provide any guarantee for plating on our products.

Return Policy Exceptions:

  • We cannot accept items that show signs of wear, have been altered or resized by a jeweler other than our company, or have been damaged. Such items are not eligible for our 14-day return policy.

Documentation for Exchanges:

  • For all exchanges within 14 days of purchase, the returned product should be accompanied by the Original Product Certificate and Original Invoice.

Free Return Shipping:

  • In addition to our return policy, we offer free return shipping for exchanges and resizing.
    If you have any other inquiries, please don’t hesitate to contact us at support@rankajewellersonline.com.