FAQ
Below FAQs are some common concerns of our customers,
if you have other questions, please contact us.
Delivery & Shipping
Once your order is dispatched, we will send you a mail with the tracking ID and tracking link details for you to keep a track of the order.
You can also reach out to our customer helpline number or email us on support@rankajewellersonline.com to track your order. The order status is updated within 24 hours from the time of dispatch. Please feel free to call our customer care for any other queries.
In the unlikely event that an order gets lost during transit but in case of such event please reach out to our customer helpline email support@rankajewellersonline.com
You can find out if www.raankajewellersonline.com delivers to your PIN Code using the courier serviceability tool located on the right side on all product detail pages. Please enter your PIN code into the tool to see if the pin code entered is eligible for delivery and also whether cash on delivery is possible.
The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has changed or email us on support@rankajewellersonline.com so we can schedule a special delivery for you!
On orders above Rs.50,000 we require you to provide us your PAN card details and for orders above Rs.2,00,000 we require you to provide us your PAN card and ID Proof like Aadhar Card details. After verification only your order can be processed.
Cancellations & Returns
You can cancel an order until it has been processed/dispatched from our side by simply calling us at our customer care: support@rankajewellersonline.com Generally the dispatch takes 3 days from the order date.
Once the order has been dispatched, please initiate the return order process after delivery.
If you have received the wrong size, simply send us an email or call us so we can help you determine the right size and customise the piece accordingly!
In the unlikely event that the product delivered is in damaged condition. You can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice for a refund. Please attach an image and email it to support@rankajewellersonline.com to provide proof of damage. Please refer to the Return policy section for details.
Call us on or write to support@rankajewellersonline.com within 7 days of receipt of the product to report the incident.
Payment
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails or, for any further queries please feel free to contact us.
The goods and services tax (GST) is a value-added tax levied on most goods and services sold for domestic consumption. The GST is paid by consumers, but it is remitted to the government by the businesses selling the goods and services.
Yes. If you return the product, the applicable GST amount will also be refunded to your account.